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A. Privacy Policy

General Principles:

This statement discloses Ashwini Cable Vision privacy practices, including an explanation of which personal identifiable information about the User is collected, how such information is used, with whom such information may be shared, and how the User can correct any inaccuracies in such information. Protecting your privacy is very important to us.

ASHWINI CABLE VISION understands how important personal privacy is to you and we have developed this Privacy Policy to protect your personal identifiable information and keep it confidential. We want Ashwini Cable Vision Users to be aware of what information ASHWINI CABLE VISION collects and how it is handled. We do everything we reasonably can to protect Your rights of privacy on the Websites, but are not liable for any unauthorized or unlawful disclosures of Your personal identifiable information made by third parties, who are not subject to Ashwini Cable Vision control.

However, as a pre-condition of visiting/using the Websites, you agree that ASHWINI CABLE VISION reserves the right to access, read, preserve, and disclose any information as it reasonably believes is necessary to preserve in order to Satisfactorily comply with any applicable law, regulation, legal process or governmental request, enforce these Terms of Use, including investigation of potential violations hereof, detect, prevent, or otherwise address fraud, security or technical issues, respond to user support requests, or protect the rights, property or safety of ASHWINI CABLE VISION, its users and the public. ASHWINI CABLE VISION will not be responsible or liable for the exercise or non-exercise of its rights under these terms and conditions.

Right to Collect Personal Information:

You can visit the Websites (excluding the 'Contact Us' portion of the Websites) without revealing any information about Yourself. We shall collect information that is said to be autonomous over the ASHWINI CABLE VISION network. IP addresses and information collected via "Cookies" are examples of autonomous information. "Cookies" are small text files that store basic information that a Websites can use to recognize repeated visits and as an example, recall Your name if this has been previously supplied.

Aggregated data is compiled into statistical and demographic information that ASHWINI CABLE VISION uses, and may share with others, to show preferences of its User base as a whole, but not the preferences of any individual User. Shared aggregated data does not include a level of detail that will permit anyone to identify any individual person's usage or preferences. By accepting the terms and conditions contained herein, You agree that We may collect and store Your personal information which will only be used for the purposes for which it was collected and for such other purposes as set out in this Privacy Policy.

The Websites may contain hyperlinks to websites of Ashwini Cable Vision business partners, advertisers, sponsors and to such other websites that are not affiliated with ASHWINI CABLE VISION and that may or may not have similar practices in place to protect the privacy of information that You supply. ASHWINI CABLE VISION encourages everyone to review the privacy statements of each of the websites that are linked to or accessed from the Websites so that there will be no surprise as to how each visited website collects, uses and distributes information. ASHWINI CABLE VISION cannot warrant the security of the information which You transmit to those websites.

Information Usage and Security Procedures:

By entering Your personal identifiable information, You accept that We may retain Your personal identifiable information which We may use in an aggregated format as Ashwini Cable Vision property. We may use the information in Ashwini Cable Vision sole discretion and without any compensation to You, for any legitimate purposes as provided in the Terms of Use and the Privacy Policy.

We are committed to the confidential treatment of all personally identifiable information received from You, both on computer servers, physically or otherwise, and secure Your personal information from unauthorized access, use and disclosure in secure environments. To this end, We use industry standard methods such as firewalls, encryption and system access controls, and Ashwini Cable Vision security practices are regularly reviewed against industry best practices by internal staff and independent third parties.

However, as no computer or network based product exists that can provide perfect security, ASHWINI CABLE VISION cannot guarantee Your information as completely risk free. Except as otherwise noted herein, all information including the personal identifiable information and autonomous information that ASHWINI CABLE VISION collects when You visit/use the Websites, is used only for normal business purpose. It is accessible by ASHWINI CABLE VISION employees, internal staff and installation/sales agents to the extent necessary for ASHWINI CABLE VISION to install, market, offer, sell, provide and monitor the technical operability of the network and/or the Websites.

ASHWINI CABLE VISION also provides access of information to the extent required for the tax, legal, accounting and other professionals hired by ASHWINI CABLE VISION to fulfill their fiduciary or representative duty. All such professionals are bound to maintain the confidentiality of information supplied to them by contractual or ethical obligations. ASHWINI CABLE VISION may vary the frequency of access to information depending on its business needs which may vary from time to time.

General Exceptions:

If We are required to intercept, disclose, monitor and/or store Your personal information:

By law;
To conduct Ashwini Cable Vision business activities;
To secure Ashwini Cable Vision systems;
To enforce Ashwini Cable Vision own rights;
Market research, including statistical analysis of Your behaviour;
To send You periodic communications about features, products and services, events and special offers;

We will do so in the manner as prescribed by legislation. Such interception, disclosure, monitoring and storage may take place without Your knowledge. In that case, We will not be liable to You or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. To ensure that the security and integrity of the Websites are safeguarded, We may monitor Your personal information.

This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data to identify, limit and/or prevent the transmission of spam, viruses, and/or unlawful, defamatory, obscene or otherwise undesirable material or content. In addition to the general limitations in the above terms, We will not be liable to You or any third party for any damages suffered by You or any other third party howsoever arising from the disclosure of Your personal information.

Revision of the Policy:

We may change this Privacy Policy from time to time and You should check these regularly. Amendments to this policy will be effective when posted. Your use of the Websites will be deemed an acceptance of the then existing Privacy Policy.

B. General Terms and Conditions For Online-Payments

CHANNEL LISTINGS / PACKAGES AND PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
ANY A-LA-CARTE CHANNELS CHOSEN HAS TO BE SELECTED FOR MINIMUM PERIOD OF 1 MONTHS.
IF YOU CREATE YOUR OWN PACKAGE FROM THE A-LA-CARTE SELECTION, THE MINIMUM BILLING WILL BE RS.160/- P.M. PLUS APPLICABLE TAXES. ST
Ala carte channels once activated and cancelled, no prorate refund is applicable.
You shall be entitled to only those discounts, credits or refunds as expressly authorised by Us
Upon required notice to You, We reserve the right, at any time, without liability to You to:
(i) replace or otherwise withdraw Packages or Content,
(ii) change or reduce the number of hours of any Content;
(iii) blackout any Content;
(iv) modify the prices for the Service or any part of the Service.
We reserve the right to change Packaging and introduce Popular and Optional packages and/or offer channels on an a-la-carte basis.
Optional Packages, a-la-carte channels need to be subscribed to separately. If Your Subscription has been deactivated or cancelled, You shall not be eligible to avail of Optional Packages and a-lacarte channels too.
You acknowledge and agree that the Content provided by Us as part of the Service is being provided
Ashwini Cable Vision shall not be responsible in case of any network problems such as breakdown of machinery, unclear network, disruption in the network and/or the charges that may be payable by the subscriber to any network operator. Any dispute in connection with the same should be settled between the Eligible Subscribers and the network operator without involving ASHWINI CABLE VISION
Ashwini Cable Vision will not be responsible for any loss or damage caused to the Subscribers if they are not able to view the channels due to a Force Majeure Event including without limitation for reasons beyond the reasonable control such as war, natural calamities, floods, failure of network, satellite technology failure etc.

The entries in the books of Ashwini Cable Vision and/or the Payment Service Providers kept in the ordinary course of business of Ashwini Cable Vision and/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters therein appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.
Refund And Cancellation: No Payment Cancellation is permitted. Any disputes in regards to payments/ refund of transaction(s) due to technical reasons are subject to arbitration / resolution on a case to case basis.
Refund For Charge Back Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach Ashwini Cable Vision with his/ her claim details and claim refund from Ashwini Cable Vision alone. Such refund (if any) shall be effected only by Ashwini Cable Vision via payment gateway or by means of a demand draft or such other means as Ashwini Cable Vision deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
In these Terms and Conditions, the term "Charge Back" shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
Refund for fraudulent/duplicate transaction(s): The User shall directly contact Ashwini Cable Vision for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by Ashwini Cable Vision alone in line with their policies and rules.
Server Slow Down/Session Timeout: In case the Website or Payment Service Provider's webpage, that is linked to the Website, is experiencing any server related issues like 'slow down' or 'failure' or 'session timeout', the User shall, before initiating the second payment,, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact Ashwini Cable Vision via e-mail or any other mode of contact as provided by Ashwini Cable Vision to confirm payment.
in case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).

C. Limitation of Liability
Ashwini Cable Vision has made this Service available to the User as a matter of convenience. Ashwini Cable Vision expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that Ashwini Cable Vision reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.
Ashwini Cable Vision and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Ashwini Cable Vision and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
Ashwini Cable Vision and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
any interruption or errors in the operation of the Payment Gateway.
The User shall indemnify and hold harmless the Payment Service Provider(s) and Ashwini Cable Vision and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
The User agrees that Ashwini Cable Vision or any of its employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond Ashwini Cable Vision reasonable control.

D. Miscellaneous Conditions :
Any waiver of any rights available to Ashwini Cable Vision under these Terms and Conditions shall not mean that those rights are automatically waived.
The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Ashwini Cable Vision or the Payment Service Provider(s) have no control over such matters.
Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, Ashwini Cable Vision does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
Ashwini Cable Vision, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.
The User may be required to create his/ her own User ID and Password in order to register and/ or use the Services provided by Ashwini Cable Vision on the Website. By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User's own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
Choose a new password, whenever required for security reasons.
Keep his/ her User ID & Password strictly confidential.
Be responsible for any transactions made by User under such User ID and Password.
The User is hereby informed that Ashwini Cable Vision will never ask the User for the User's password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her Ashwini Cable Vision account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User's personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet cafe.
Debit/Credit Card, Bank Account Details

The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
The User may pay his/ her bills to Ashwini Cable Vision by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
The User is authorizing debit of the nominated card/ bank account for the payment of bills selected by such User along with the applicable Fees.
The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

F. Personal Information
The User agrees that, to the extent required or permitted by law, Ashwini Cable Vision and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to Ashwini Cable Vision. The User agrees to be contacted via e-mail on such mails initiated by him/ her.
In addition to the information already in the possession of Ashwini Cable Vision and/ or the Payment Service Provider(s), Ashwini Cable Vision may have collected similar information from the User in the past. By entering the Website the User consents to the terms of Ashwini Cable Vision information privacy policy and to Ashwini Cable Vision continued use of previously collected information. By submitting the User's personal information to Ashwini Cable Vision, the User will be treated as having given his/her permission for the processing of the User's personal data as set out herein.
The User acknowledges and agrees that his/ her information will be managed in accordance with the laws for the time in force.

G. Payment Gateway Disclaimer
The Service is provided in order to facilitate access to view and pay services online. Ashwini Cable Vision or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.